Customer Services and Administration Officer FR/NL

Functie

Farmaceutisch Bedrijf

Jobomschrijving

Customer Services and Administration Officer - Retail products For the support of the Finance & Administration department, the company  is actively looking for a Customer Services Officer - Retail products for a fulltime position and with following profile:

• Obtained degree: You have a Bachelor degree or equivalent by experience
• Languages: You are fluent in Dutch and French with a good knowledge of English.
• MS Office: You have a very good knowledge of MS Office (Outlook – Excel – Word -PowerPoint)

Job description:
Main tasks:

• As a customer services officer you are the direct contact person for our customers
• Manage and ensure response of all incoming phone calls and customer service inquiries
• Collect all sales orders from customers and introduce those orders in our ERP system (Oracle)
• Responsible for the follow-up of orders from A to Z
• Gather all information necessary to start the return/credit note procedure - complaints
• Manage the commercial conditions granted to specific customers
• Follow-up sale orders issues between us and the warehouse
• Manage the stock loadings for new products
• Responsible for the samples and inventories
• Analyze & report business results and market data to Management
• Deliver administrative support to the Sales Manager – Retail products
• Backup of the Customer Services Officer - Hospital and Specialty product
• Change or adapt prices in Oracle and Salesforce
• Responsible for certain tasks of the monthly closing process
  

Jouw profiel

Ideal profile: You have a first proven experience in a similar role You have strong communication skills You have a good knowledge of Excel and like working with numbers You like to work in team and don’t hesitate to help others You are not afraid to work in a growing company and a dynamic environment You are stress-resistant An experience in the pharmaceutical industry is a plus together with a knowledge of Oracle or other ERP system

Aanbod

What we offer: As Customer Services Officer you will be working in a dynamic and international environment. You will have a permanent contract and flexible working hours with the possibility of working partially from home. The position offers to the candidate an attractive salary package including a motivating variable remuneration (bonus) and other extra-legal advantages: Monthly reimbursement of costs Meal vouchers of 8€/working day of which 6,91€ paid by the company Group insurance (pension plan and invalidity) Hospital insurance Monthly transportation allowance Mobile phone subscription Laptop Eco-cheques 250€ / Year (Pro rata starting day) Yearly sector bonus according to JC200 Nr of yearly holidays: Legal holidays: 20 / compensation days: 9 (pro rata starting date) Timing: ASAP